FAQ

General Questions

THE STORE IS EMPTY!

You are right. Dice Oven is still one man band. Online Store is tried to be constantly stocked, but sometimes because of attending Conventions the Online Store is needed to be closed down. You can check our convention calendar where we are next, maybe we are close too you.

WHAT DOES DICE OVEN SELL?

Full sets of hand made polyhedral dice (D2, D4, D6, D8, D10, D%, D12, D20), single die or combinations of a few dice for now, bigger d20, mini dice sets, death saves.

CAN I RESERVE AN ITEM?

The store works on a first come, first served basis. You can follow Dice Oven on Instagram or Facebook to get the latest information on stock and store updates.

WHAT IS MADE TO ORDER?

Certain designs of dice will be made just for you when you order them. Such dice and sets are appropriately marked in the shop.

WHAT ARE THE SHIPPING COSTS?

Shipping costs will be automatically calculated at the checkout. Where you will be able to choose type of service. For more information about rates, delivery time visit our Shipping policy.

PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, Apple Pay and PayPal.

All the prices will be expressed and charged in Euros. Please be aware of the conversion fees from your bank/card issuer.

CAN I GET A REFUND?

The shop does limited offer returns or refunds.

It can happen that dice are damaged during transport. If they arrive damaged, beyond any possible use, please reach out via e-mail orthrough the Contact page.ÂDice Oven will coordinate a replacement or a refund.

For more information check our Return Policy

Dice Questions

WHAT ARE THE DICE MADE OF?

The dice are made of Epoxy Resin and Jesmonite. Some dice contain mica powder, glitter, alcohol ink, imitation of gold/silver/copper leaves and acrylic paints. They can also contain dried flowers or other imbeds.

DICE QUALITY

All dice are almost perfect (for handmade dice). They can still contain some micro scratches, small imperfections and tiny dents.

Since as all sets are handmade, there are no two identical sets or dice. Colors and the same technique will be applied, but the final product may look different.

ARE THE DICE BALANCED?

The dice are cast (as well as the molds) in a pressure pot. They are never going to be perfectly balanced because they are handmade.

please keep in mind that factory made dice are also not perfectly balanced.

You can use them for your D&D and other games, but if you are looking for gambling dice, you should look for dice made especially for gambling.

WHAT ARE DICE DIMENSIONS?

All our standard dice are approximately: D4 – 18 mm, D6 – 16 mm, D8 – 23 mm, D10 and D% – 22 mm, D12 – 18 mm, D20 – 21 mm.

CAN I COMMISSION A SET OF DICE FROM DICE OVEN?

For a single set no, but if you have inquiry about b2b or larger volumes, please use our contact form to reach us.

HOW TO CARE FOR THE DICE?

Epoxy resin is a hard material but can be scratched or chipped if not rolled with care. Preferably roll them on padded surface or a tray. And keep them out of direct sunlight.

Jesmonite is a hard material and dice and can leave some marks while rolling on the surface. Jesmonite is porous material. Please avoid water and greasy surfaces, as they can be absorbed into the dice and potentially discolor them.